Customer Service Action Planner - Paper Version
Product Code: C-092
Use this tool to identify a customer’s behavioral style and develop better approaches to meeting client needs. Useful for increasing customer satisfaction, creating a successful service plan and gaining customer loyalty.
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Customer Service Action Planner - Online Version
Product Code: SW-092
Use this online tool to identify a customer’s behavioral style and develop better approaches to meeting client needs. Useful for increasing customer satisfaction, creating a successful service plan and gaining customer loyalty.
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Management Action Planner - Paper Version
Product Code: C-082
Use this tool to identify a team member’s behavioral style and adjust your management approach for more productive interactions. Learn when to use directing, coaching, supporting and delegating approaches.
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Management Action Planner - Online Version
Product Code: SW-082
Use this online tool to identify a team member’s behavioral style and adjust your management approach for more productive interactions. Learn when to use directing, coaching, supporting and delegating approaches.
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Managing Performance Action Planner - Paper Version
Product Code: C-182
Use this tool to identify an employee’s behavioral style and gain insight into the employee’s goals and fears. This is helpful for adapting your behavior as you manage performance through directing, supporting or empowering the employee.
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Managing Performance Action Planner - Online Version
Product Code: SW-182
Use this online tool to identify an employee’s behavioral style and gain insight into the employee’s goals and fears. This is helpful for adapting your behavior as you manage performance through directing, supporting or empowering the employee.
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Sale Action Planner - Paper Version
Product Code: C-172
Use this tool to uncover the behavioral style of a potential client or an existing customer to increase client receptivity, tailor the sales presentation and close more sales.
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Sales Action Planner - Online Version
Product Code: SW-172
Use this online tool to uncover the behavioral style of a potential client or an existing customer to increase client receptivity, tailor the sales presentation and close more sales.
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DiSC Talk! Action Planner - Paper Version
Product Code: C-192
Use this tool to help telephone professionals identify a person’s behavioral style while speaking with them on the phone. This will allow participants to communicate more effectively, increase customer satisfaction and gain commitment.
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DiSC Action Planner Sample Pack
Product Code: P-005
One each of the Sales, Customer Service, Management, Managing Performance and DiSC Talk! Action Planners.
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