Coaching is a core competency in today’s high performing workplace, yet most supervisors and managers have had little or no training in effective coaching. This workshop will help your supervisors and managers learn the strategies and skills to deal with tough people issues and coach people to top performance.

The resulting benefits for your organization will be enhanced communication, reduced conflict, quicker problem resolution, and encouraged employees, all leading to better performance and higher productivity.

Coaching with Confidence helps leaders and managers respond to people situations quickly and effectively by learning to assume these five roles:

The Coach as Confidant: Learn to build trust and practice asking questions to reach the core issues. Focus on solutions rather than problems.

The Coach as Cheerleader: Learn from video and discussion exercises how to coach great work and good behavior. Focus on what you really want.

The Coach as Corrector: Learn to deal with sensitive issues that are only appropriate for a trusted friend to address. Focus on the behavior and how to correct it – not on the person.

The Coach as Co-Facilitator: Learn to facilitate a conflict situation between two co-workers. Focus on managing the process.

The Coach as Challenger: Learn to identify and resolve situations in which the employee is heading down a dead-end path. Focus on consequences and dealing with defensiveness.

This two-day career-enhancing program is a must for anyone who is responsible for getting results through people, including managers, supervisors, team leaders, coaches and meeting facilitators.

Watch your managers and team leaders gain confidence as they:

• Stay focused on solutions, not problems.
• Learn to build trust and respect.
• Understand the five key roles of coaches and when to use each role.
• Maintain self-control and dignity under pressure.
• Practice the skills of resolving tough people issues.
• Make requests rather than complaints.
• Learn how to hold employees accountable
• Understand how to coach and reward good behavior.

Participants practice this coaching model and get comfortable addressing and confronting poor performance, unacceptable behaviors and inappropriate language and actions in the workplace. Managers learn when and how to appropriately praise and reward good performance. Managers develop the skills needed to coach their people to become stellar performers and determine when it is best to terminate a poor performer.

The Coaching with Confidence seminar incorporates the highly acclaimed DISC model of human behavior. DISC provides a non-judgmental language for exploring behavioral issues. The DISC profiles help people understand their behavioral style, develop the ability to read other people’s styles, and learn how to relate to people more effectively.
Managers become more effective in their ability to inspire, reward, and appreciate their employees based on individual behavior styles. Coaches learn how to adapt their style of leading/managing and coaching to bring out the best in their employees.

Managers and Supervisors must have the skills and proven models to rely on when employee problems and issues arise on the job. This no-nonsense approach to coaching people is a win-win formula for success.